Return & Refund Policy

Custom & Handmade Items

Because all of our products are custom-made or handmade, we do not accept returns or exchanges on personalized items unless they arrive damaged or defective.

Each item is created specifically for your order, which makes it unique and non-resellable.

Damaged or Incorrect Orders

If your item arrives damaged or there is an error with your order, please contact us within 48 hours of delivery or pickup.

We will work with you to resolve the issue, which may include:

• Replacement of the item

• Repair or correction

• Store credit (when applicable)

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized orders

• Sale or discounted items

• Items made to specific customer requests

Orders may only be canceled if production has not yet started. Once production begins, cancellations may not be possible due to the custom nature of our work.

Local Pickup & Delivery Orders

For local pickup or delivery orders, please inspect your item at the time of pickup or delivery when possible. Any issues should be reported immediately.

Contact Us

If you have any issues with your order, please reach out through our contact page. We are committed to ensuring every customer receives high-quality craftsmanship and a positive experience.